The 2nd shipment of non frozen food is still not here after being over a week, now almost a week and a half late. Please refund my money! Luckily though, Nutrisystem offers many different foods to choose from. Then I tried the frozen lunches. Hope you have a great day! I love this plan.
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NutriSystem's stock is owned by many different of institutional and retail investors. Top institutional investors include BlackRock Inc. I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase. They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out.
Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center.
It actually made me gag and lose my appetite, which wasn't the diet plan I expected. I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food.
Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with.
We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese. I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced.
When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor. I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star.
Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out.
Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food.
How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many!
Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program.
Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program.
We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins.
Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison.
Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem.
The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok.
My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another.
I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me.
We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box.
I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund.
This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived.
Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick.
This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down.
It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week. Thank you for reaching out. You will save a good amount of money. Pus the food will taste better. I still think Nutrisystem is fairly priced, and is an excellent resource for people looking to lose weight quickly.
You will get results when following their plan, which is why it can be a great option for a lot of people who have a significant amount of weight to lose. For me, it has been a good way to reset after weight gain, and then I can go back to focusing on eating healthy and preparing meals on my own, sort of like you plan to do. In any case, hope your month went well, and best of luck with your weight loss journey. You have made some good points, and the pricing info is well-detailed.
Thanks Carla, happy to hear you found the information useful — if you decide to try Nutrisystem, I hope it goes well! Thanks for the pricing info. Has anyone else been able to do this? Hi Cindy — Thanks for visiting, and happy to hear the pricing info helped!
I think 5 to 10 pounds is totally doable, especially if you commit to the full 2 months! Remember, Nutrisystem does offer counselors to help keep you on track, and as long as you stick to the program, you should see a significant amount of weight loss during that time period! That has definitely been a key to success for me over the years. In any case, best of luck — let us know how it goes!
I was pretty pleased to find this web site and your cost breakdown is very detailed. Thanks for all of the information — it makes my decision a lot easier. Hopefully can report back with some great results.
Thanks for all of the information. Makes my decision a lot easier knowing exactly what things are going to cost! Need to loose about 59 pounds. Thank you for the sensible critique and cost info. Mostly fish and vegetables. Sometimes chicken or turkey but not all the time! Is there a plan to start me on this regiment? Can you send some ideas and pricing plans? I tried turbo shakes with other companies and they gave me lots of gas…lol Thanks if this gets to you.
Hi Jim — sorry, I missed this comment at the time you posted it. I would also recommend looking at BistroMD https: Diet-to-Go has some really good plans that sound like they could work for you. Both are going to be a bit more pricey than Nutrisystem, but sound like they could be a better fit. My husband and I are considering NS. We also do not want to purchase ANY other food if possible.
Hi Lynn — I replied to Ray with a couple of other options BistroMD and Diet-to-Go …I would recommend checking out those reviews if you think they may be something that would work for you and your husband. There are definitely some ways to keep the costs down though. You will definitely want to incorporate fresh produce, though, as I think you would get tired of only eating their pre-made meals, and you will want to mix in a salad or something on most days just to get the health benefits from the fresh produce if nothing else.
Hi Pete — the frozen food is an additional charge, but can be included in your 4-week order or as an ala carte item. Many are on a fixed income and I am one of them … an older woman, a widow, and on a very fixed income. With the profit your company surely must realize, might you consider offering your program free to a few deserving people men and women who would benefit from it as well? Just something you might consider … it just might be of benefit to your company in another way … good will!
The Costco purchased gift cards can definitely be used and there is a space at checkout to put them in. You will just have to make sure you put the gift card in a few days before the processing date for additional deliveries. I just went through this whole process and received my order today.
Thanks for the very thorough cost information. Helped make my decision a lot easier. I agree, too, the frozen meals are definitely a nice bonus — especially the desserts! There are some costs with buying your own fruits or vegetables to consider too, but overall it seems fairly affordable.